Shipping policy
Last updated: 10/09/2026
1. Processing Time
Orders are inspected, tested, and packed with care before shipping. Please allow 2–4 business days for order processing before your item ships (excluding weekends and holidays). You will receive a shipping confirmation email with tracking once your order leaves our facility.
2. Shipping Destinations
We currently ship within the United States only, including all 50 states, Alaska, Hawaii, and U.S. territories where carrier service permits. We do not offer international shipping at this time.
3. Shipping Rates & Carriers
We ship via USPS, UPS, and/or FedEx depending on package value and destination within the U.S. Shipping is free on all orders within the United States. High-value consoles are shipped with tracking, and signature confirmation may be required.
4. Estimated Delivery Times
| Destination | Estimated Transit Time (after processing) |
|---|---|
| U.S. (all orders) | 5–10 business days |
These are estimates, not guarantees, and can be affected by carrier delays or weather. Combined with our 2–4 business day processing time, total delivery typically takes 7–14 business days from order date.
5. Order Tracking
You will receive a tracking number by email once your order ships. If you haven't received tracking within 5 business days of ordering, please contact us.
6. Lost or Delayed Packages
We are not liable for delays caused by the shipping carrier once a package has been handed off with valid tracking. If tracking shows your package as delivered but you have not received it, contact us within 7 days so we can help investigate with the carrier. For packages that appear lost in transit (no tracking movement for 10+ business days), contact us and we will file a claim with the carrier and work with you on a resolution.
7. Damaged in Transit
All consoles are packed with protective materials to prevent shipping damage. If your item arrives visibly damaged, please:
- Keep all original packaging and materials
- Photograph the damage and packaging
- Contact us within 48 hours of delivery at contact@pspvaults.com
We will arrange a replacement or refund per our Refund & Returns Policy.
8. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address entered by the customer. If you notice an error, contact us immediately — we can only make changes before the order ships.
9. Contact Us
Pspvaults 2802 Doric Ave, Jacksonville, FL 32210, United States Email: contact@pspvaults.com Phone: +1 (330) 469-1958