Refund policy

Last updated: 10/09/2026

Thank you for shopping at Pspvaults ("we," "us," "our"). We refurbish and sell pre-owned PSP consoles and accessories to a high standard, and we want you to be fully satisfied with your purchase. Please read this policy carefully.

1. Condition Grading

Every console is inspected, tested, and refurbished before sale and is graded and photographed/described on its product page (e.g., "Excellent," "Like New," "Very Good"). Minor cosmetic wear consistent with the stated grade (light shelf wear, small scuffs) is normal for refurbished electronics and is not grounds for return unless the item does not match its listed grade or description.

2. Return Window

You may request a return within 30 calendar days of the delivery date. Requests made after this window will not be accepted unless required by law.

3. Eligibility for Return

To be eligible for a return, the item must be:

  • In the same condition you received it, with all original accessories, cables, memory cards, and packaging included
  • Not physically damaged, modified, or opened beyond normal use since delivery
  • Accompanied by proof of purchase (order number or receipt)

Items showing damage caused by the customer after delivery (drops, liquid damage, unauthorized repair attempts, firmware tampering) are not eligible for a refund but may qualify for a discretionary repair quote.

4. Non-Returnable Items

  • Digital items (game downloads, codes, vouchers)
  • Consoles or accessories marked "Final Sale" or "As-Is / For Parts" at checkout
  • Items returned without prior authorization (see Section 5)

5. How to Start a Return

  1. Email contact@pspvaults.com or call +1 (330) 469-1958 with your order number and reason for return.
  2. We'll issue a Return Merchandise Authorization (RMA) and prepaid or self-paid return label instructions.
  3. Ship the item back within 10 days of receiving your RMA. We recommend a trackable, insured shipping method — we are not responsible for items lost or damaged in return transit without tracking.

6. Return Shipping Costs

  • If the item arrived defective, not as described, or we made an error, we cover return shipping and provide a prepaid label.
  • If you are returning an item for any other reason (changed your mind, etc.), return shipping is at your own cost and is non-refundable.

7. Refunds

Once we receive and inspect the returned item (typically within 3–5 business days), we will notify you of approval or rejection.

  • Approved refunds are issued to your original payment method via Shopify Payments within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
  • A restocking fee is not charged on standard returns. [Adjust if you plan to charge one, e.g., "A 10% restocking fee applies to opened accessories."]
  • Original outbound shipping charges are non-refundable, except where the return is due to our error.

8. Exchanges

We only replace items if they are defective, damaged on arrival, or not as described. If you need an exchange for the same item, contact us to arrange a return and separate new order.

9. Damaged or Defective Items

If your console arrives damaged or with a functional fault not disclosed in the listing, contact us within 48 hours of delivery with photos/video of the issue and packaging. We will arrange a free return and full refund or replacement at your choice, subject to stock availability.

10. Warranty

All refurbished consoles include a [e.g., 90-day] limited functional warranty covering hardware defects arising from our refurbishment (screen, buttons, battery, charging port, disc/UMD drive where applicable). This warranty does not cover accidental damage, water damage, unauthorized modification (custom firmware voids warranty unless the listing states CFW is pre-installed), or normal battery capacity degradation over time. To make a warranty claim, contact us at the details in Section 5.

11. Chargebacks

We ask that you contact us first to resolve any order issue before filing a chargeback with your bank. This helps us process refunds faster and keeps the dispute resolution simple for both sides.

12. Contact Us

Pspvaults 2802 Doric Ave, Jacksonville, FL 32210, United States Store Email: contact@pspvaults.com Phone: +1 (330) 469-1958